Thank you so much for your feedback, and we’re really sorry to hear about your experience. We appreciated the chance to connect with you directly and look into what may have happened with your order. While our products are shipped frozen with insulation and dry ice, transit delays can occasionally impact how they arrive, particularly in more remote areas. We recommend reaching out as soon as possible if there are any concerns upon delivery so our team can review the situation and provide guidance. We’re also happy to add extra dry ice to future shipments upon request to help prevent this. We truly appreciate you giving us a try and hope to provide you with a better experience next time.
